Terms of Service

Welcome to Velinora. By accessing our website and purchasing products from us, you agree to follow and be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

General Information

Velinora provides carefully selected products and essentials to customers across the UAE. We reserve the right to update, modify, or discontinue products, services, prices, and website content at any time without prior notice.

Website Usage

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.
• You will not use our website for any unlawful or unauthorized purpose.
• You will not attempt to damage, interfere with, or misuse our website or services.

Orders & Purchases

When you place an order with Velinora:

• You agree that all provided customer details are accurate.
• You will receive an order confirmation after successful placement.
• We reserve the right to cancel or refuse any order due to incorrect information, product availability, or suspected fraudulent activity.
• Cash on Delivery orders require confirmation before shipment.

Product Information

We make every effort to display accurate product descriptions, images, and details. However:

• Colors and appearance may slightly vary depending on your device screen settings.
• Product availability may change without notice.
• We do not guarantee that every product description is completely free from errors.

Pricing & Payments

All prices displayed on our website are listed in UAE Dirhams (AED).

Velinora reserves the right to:

• Change product prices at any time.
• Correct pricing errors or incorrect information.
• Offer discounts and promotions at our own discretion.

Available payment options may include Cash on Delivery and other payment methods provided during checkout.

Shipping & Delivery

We provide delivery services across the UAE.

Delivery timelines may vary depending on location, order volume, and courier availability. Once an order has been shipped, delivery delays caused by courier partners are outside our direct control.

Returns & Refunds

Customers may request returns according to our Return & Refund Policy.

To qualify for a return:

• Products must meet return eligibility requirements.
• Items must be unused and in original condition.
• Requests must be submitted within the specified return period.

Please review our complete Return & Refund Policy for more details.

Intellectual Property

All website content, including logos, images, designs, text, and branding elements, belongs to Velinora and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Velinora is not responsible for:

• Any indirect losses resulting from product use or website access.
• Delays caused by shipping companies or external service providers.
• Incorrect information provided by customers.

Our responsibility is limited to the value of the purchased product.

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and ensuring all details remain accurate.

Changes to These Terms

Velinora reserves the right to update these Terms of Service at any time. Updated terms will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Velinora