Shipping Policy

At Velinora, we are committed to providing a smooth and reliable delivery experience for our customers across the UAE. We carefully process every order and work with trusted delivery partners to ensure your products reach you safely.

Delivery Coverage

We currently provide delivery services across the United Arab Emirates (UAE).

Delivery Time

Orders are usually delivered within:

2–4 working days across the UAE

Delivery times may vary depending on:

• Customer location
• Order volume
• Courier availability
• Public holidays or unexpected delays

Once your order has been shipped, you will receive delivery updates through the contact details provided during checkout.

Shipping Charges

We offer:

Free UAE Delivery on all orders

No minimum order value is required.

Cash on Delivery

Cash on Delivery (COD) is available for customers who prefer to pay when their order arrives.

Customers are requested to provide accurate contact details and confirm their order before shipment to avoid delivery delays.

Order Processing

Orders are processed after successful confirmation.

Processing time may vary depending on:

• Product availability
• Order confirmation status
• Operational requirements

Once your order is dispatched, it will be handed over to our delivery partner for final delivery.

Tracking Your Order

When your order is shipped, tracking details may be provided through SMS, WhatsApp, or email depending on courier availability.

Delivery Attempts

Our courier partners will attempt delivery to the provided address.

If delivery cannot be completed due to:

• Incorrect address
• Customer unavailability
• Failure to respond to delivery calls

Additional delivery attempts or charges may apply.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Velinora is not responsible for delays caused by incorrect or incomplete delivery details provided by the customer.

Damaged or Missing Items

If your order arrives damaged or contains an incorrect item, please contact our support team within 48 hours of delivery with:

• Order number
• Images/videos of the issue
• Details of the problem

Our team will review the case and provide the appropriate solution.

Contact Us

For shipping-related questions, please contact us:

Velinora