Privacy Policy

At Velinora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

Information We Collect

When you shop with Velinora, we may collect the following information:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• Payment and transaction information
• Device information, browser details, and website activity

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Confirm orders and provide delivery updates
• Provide customer support and respond to inquiries
• Process returns, exchanges, and refunds
• Improve our products, website experience, and services
• Send promotional offers and updates (if you choose to receive them)

Order & Payment Information

Your payment information is processed securely through trusted payment providers. Velinora does not store complete payment card details on our servers.

For Cash on Delivery orders, we use your provided contact and address information only to successfully complete your delivery.

Sharing Your Information

We only share your information when necessary to provide our services, including:

• Delivery partners for shipping your orders
• Payment providers for processing payments
• Service providers that help us operate our website and customer support

We do not sell, rent, or trade your personal information to third parties.

Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Understand customer behavior
• Provide relevant advertisements and offers

You can disable cookies through your browser settings, but some website features may not work properly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online platform can guarantee complete security, and customers share information at their own risk.

Your Rights

You may request to:

• Access the personal information we hold about you
• Update incorrect information
• Request deletion of your information where applicable
• Unsubscribe from marketing communications

Third-Party Links

Our website may contain links to third-party websites. Velinora is not responsible for the privacy practices or content of external websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Velinora