Refund policy

Return & Refund Policy

At Velinora, we want every customer to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You can request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.
• The product must include original packaging, tags, and accessories (if applicable).
• Proof of purchase or order details must be provided.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including:

• Beauty and personal care products
• Opened skincare or cosmetic items
• Used accessories
• Products damaged due to customer misuse

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order number
• Photos/videos showing the issue
• Details of the problem

Our team will review your request and provide a suitable solution, including replacement or refund where applicable.

Return Process

To request a return:

  1. Contact our customer support team with your order details.

  2. Our team will review and approve your return request.

  3. Once approved, we will provide return instructions.

  4. The product must be returned in its original condition.

Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval status.

If approved:

• Refunds will be processed to the original payment method where applicable.
• Processing time may vary depending on your bank or payment provider.
• Shipping charges (if applicable) may not be refundable.

Exchange Policy

If you received a defective or incorrect item, we may offer a replacement depending on product availability.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

Contact Us

For any return or refund queries, please contact our support team.

Velinora